Terms & Conditions of Service

Engagement Agreement & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between Evidands Investigation ("Evidands", "Agency", "we", "our") and the corporate entity, institutional partner, law firm, or individual commissioning our services ("Client", "you", "your").

Execution of a formal Case Mandate, Service Agreement, purchase order, or electronic commissioning of verification services represents full, unconditional acceptance of these terms.

Authorized Use & Client Representation of Lawful Intent

Private investigation and background verification require strict adherence to statutory boundaries. The Client expressly represents, warrants, and covenants that:

• All requests for verification, background checks, asset tracing, or corporate probes are initiated solely for bonafide, lawful, and legitimate purposes (e.g., employment risk mitigation, insurance fraud containment, pre-marital validation with mutual disclosure, credit assessment, or judicial litigation support).
• No investigation requested by the Client shall be used for stalking, harassment, unlawful surveillance, illegal blackmail, breach of personal dignity, or any activity prohibited under the laws of India.
• Where required by law (such as employee background checks or financial credential audits), the Client has secured requisite written or digital consent from the subject individual.

Nature & Scope of Investigative Services

Evidands provides fact-finding, due diligence, and objective on-ground verification services across 13 specialized domains. The Client acknowledges and agrees that:

• Our role is that of an independent fact-finding entity. We report objective, verifiable evidence gathered from physical inspections, public records, institutional verifications, and lawful discreet inquiries.
• Investigative reports reflect facts and status as discovered at the specific time of inquiry. Evidands cannot guarantee that individuals or entities will not alter behaviors or circumstances subsequent to the verification date.
• We do not offer legal opinions or judicial judgments. Findings provided in our reports are intended to inform the Client's internal decision-making process or assist their legal counsel.

Confidentiality & Professional Secrecy

Both Evidands and the Client enter into a perpetual relationship of mutual confidentiality:

• Protection of Client Identity: Evidands shall never disclose the identity of the Client or the existence of an active investigation to the target subject or any unapproved third party, except under direct court mandate.
• Protection of Investigative Methodology: The Client agrees not to disclose Evidands' internal operative protocols, field methodologies, or source identities to external parties.
• Non-Disclosure Governance: All case files, surveillance logs, audio-visual records, and preliminary notes remain classified under restricted access.

Report Ownership, Intellectual Property & Permitted Use

Upon receipt of full payment, the Client is granted a non-exclusive, non-transferable, confidential license to utilize the finalized Investigation Report solely for the authorized purpose specified in the mandate.

• Reports shall not be published in public media, distributed on open online forums, or transferred to unaffiliated third parties without prior written consent from Evidands.
• Evidands retains ownership of its proprietary investigative formats, analytical methodologies, and software reporting mechanisms.

Financial Terms, Retainers & Payments

All fee structures are determined based on complexity, geographical scope, turnaround time, and operational logistics:

• Retainer & Advance Payments: Specialized investigations and multi-city background checks require an upfront operational retainer prior to field mobilization.
• Out-of-Pocket Logistics: Approved travel, government record access fees, and emergency operational expenses shall be billed as agreed in the mandate.
• Non-Refundable Operative Costs: Due to direct resource allocation and field deployment, operative fees are non-refundable once an investigation has officially commenced.

Limitation of Liability & Disclaimers

To the maximum extent permitted by applicable law:

• Evidands exercises professional care and diligence; however, we shall not be liable for decisions made, contracts signed, employment offers extended, or litigation outcomes determined by the Client based on our reports.
• We are not liable for delays caused by force majeure events, severe weather, civil unrest, or institutional shutdowns beyond our operational control.
• In no event shall Evidands' total aggregate liability exceed the total fee paid by the Client for the specific assignment giving rise to the claim.

Ethical Boundaries & Unilateral Right of Refusal

Evidands maintains an unwavering commitment to ethical private investigation. We reserve the absolute right to refuse, suspend, or immediately terminate any case without liability if:

• We discover that the Client provided fraudulent representation or false pretexts regarding the motive of the inquiry.
• The continuation of the mandate would necessitate illegal acts, wiretapping, hacking, trespass, or human rights violations.

Termination of Engagement

Either party may terminate an active mandate upon written notice:

• The Client shall remain liable for all accrued professional fees and non-cancellable field expenses incurred up to the exact date of termination.
• Confidentiality obligations under Section 04 shall survive the termination or expiration of any service engagement indefinitely.

Governing Law & Exclusive Jurisdiction

These Terms, contracts, and all disputes arising out of or related to our services shall be governed exclusively by the laws of the Republic of India.

The courts of competent jurisdiction located in Ahmedabad, Gujarat, India shall have sole and exclusive jurisdiction over any legal proceedings or arbitration arising from our service agreements.

Legal Inquiries & Official Notices

All contractual notices, legal inquiries, and compliance communications must be addressed in writing to: